Jan S.

Fandango sucks.

I am a member of the Fandango VIP Club, which, according to their ads, lets me obtain refunds on tickets any time before show time.

Last week I bought three tickets for Rogue One. Julie bailed at the last minute, so I called Fandango from the theater to get a refund. This was 15 minutes before show time.

I was on hold for 15 minutes, until show time, and had to hang up.

I called the next day to speak to customer service. She promised to send me an email confirmation (which never came) and to send the "request" to the corporate office who would respond within 24-48 hours. I did not get a response.

I called again today, one week later, and was informed that the request was denied because Fandango doesn't give partial refunds, only full refunds on all of the tickets purchased. They don't mention this fact on their site, and they apparently don't inform their customer service reps.

So, i strongly recommend AGAINST joining Fandango and will certainly never purchase tickets through them again, because I consider their advertising to be deceptive, and their customer service stinks.