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Jan R.

Contributor Level

Total Points
166

2 Reviews by Jan

  • LL Bean

10/31/17

Everything I've ever purchased from L. L. Bean has been top quality. From boots to backpacks, whether it's for hiking or back-to-school, the products are made to last. The backpack I got my daughter in the 4th grade lasted through high school, it was used daily and carried some very heavy loads. I still use it for travel and day trips, straps and zippers in good shape after all this time. My husband's snow boots lasted 15 years before they needed to be replaced. Good, quality items.

  • FreedomPop

10/30/17

Freedompop markets it's service as free but beware. Everything is an add on that costs money, even voicemail. That in itself isn't so bad, EXCEP that the website is not user friendly and there is no comprehensive account page which shows all the services that you're being charged for. Services will be charged to your account without you realizing that they have been added.

I was signed up for the free plan, but still kept getting charged close to 20.00 dollars each month and I couldn't figure out why. When I looked at my account page, it indicated that I was on the free plan and owed 0.00 dollars. BUT there is a separate services tab that you must go to if you want to see what add-on services are being charged on your account, and another separate international tab that lists any international plans which can appear on your bill.

I had not signed up for any add-on services or international plans, however, I had looked at the options on the website. Apparently, if you click on a service to get more information, there is no option to leave the page without signing up. It's deceptive and sneaky how they add services you don't want or need onto your account.

After you're hit with all kinds of charges you didn't expect, it's almost impossible to get in touch with a person to handle a billing dispute. I tried three times to talk to a billing person but as soon as I hit the prompt to ask a billing question the phone disconnected.

I would never recommend Freedompop to anyone. They are deceptive, add on costly services without your knowledge and there is no customer service. Freedompop is a fraud.

Jan Has Earned 6 Votes

Jan R.'s review of LL Bean earned a Very Helpful vote

Jan R.'s review of FreedomPop earned 5 Very Helpful votes

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