I needed a phone for my home-based business that could be used with a headset. After researching online I found the Sophie System website and identified the Grandstream GXP1165 as one that I might be able to use. Wanting to be sure that the phone was web-set enabled, I phoned and spoke with a representative who got her supervisor on the line and he assured me that it could.
I ordered the phone the next day, Dec 31. The phone arrived on Jan 10 but I could not find a headset port so I contacted the company again. This time I was told that this model did not facilitate headset usage and that I needed to order some other model. I decided not to keep the phone as I had lost confidence in the company and inquired about the return policy. The representative told me that I had to go online to request a RMA number and that the phone had to be returned before 30 days or a refund would not be processed.
I submitted my request for a RMA number online on Jan 18 as instructed. When I did not get a response, I also emailed the representative with whom I had been in contact with before. To date, there has been a deafening silence. It is sad when companies pursue sales at the expense of the truth.
As it is clear, that this company is deliberately waiting till the 30 days would have expired so that they will not have to process a refund, I have contacted my credit card company and disputed the charge.