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4 Reviews by Jann

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Walmart.com

Walmart.com

9/18/19

I have made several unsuccessful attempts to speak with their auto department. This morning was the last time I tried to do so. The operator (if such a person exists) never answers the phone. I called back and selected the option for the Pharmacy department. Someone did answer after a few rings and forwarded the call to the Auto department.
However no one answered. In desperation I called again, this time selecting the Deli department.

This call was answered promptly by a Hispanic female by the name of Leila, who not only forwarded the call to the Auto department but also gave me the extension number. The phone rang for several times but no one picked up. The Deli employee actually came back on the line while it was ringing and apologized for the lengthy delay. She informed me that the Auto department told her that there was only one worker on duty and that that person was busy dealing with customers. She asked me to give her my name and number so that someone from the Auto department would call me back. I am not holding my breath as that was over an hour ago.

I wanted to acknowledge Leila's professional service while also rating Walmart negatively. The fact that no one answered the general line and that the Auto department's line was also not answered is not due to poor employee performance but due to Walmart's failure to ensure adequate staffing levels. This is not an oversight on their part but merely a reflection of Walmart's culture of greed where they do not pay their employees a fair wage while trying to employ as few FTEs as possible!!

Plantronics

Plantronics

4/8/15

Ordered a Plantronics headset along with a Panasonic phone which was listed as compatible from Amazon. Unfortunately once it arrived I found that the headset did not work. Of course there was no problem returning the headset and getting a replacement. Amazon's customer service is truly one-of-a-kind!

When I tried using the replacement headset, I found that it also did not work. At this point, I contacted Plantronics directly and had the good fortune to deal with two AMAZING employees. The first was AddyM. who, after a bit of research, was able to inform me that although the Panasonic phone was listed as compatible, it appeared that it been redesigned and so no longer worked with the headset. She was extremely patient and knowledgeable. She recommended that a member of the technical support team trouble shoot the issue for me. The next morning JorgeC. contacted me. He was very thorough and kept in touch with me during the entire period whilst yet another headset was shipped to me and unsuccessfully tested and then finally a replacement phone sent to me by Amazon.

Both employees impressed me with their professionalism and the level of 'ownership' they exhibited. It was clear that this company's culture is customer-centric. I would highly recommend the company because they stand behind their products and their employees care about the customers.

Amazon

Amazon

1/24/15
SophieSystems

SophieSystems

1/24/15

I needed a phone for my home-based business that could be used with a headset. After researching online I found the Sophie System website and identified the Grandstream GXP1165 as one that I might be able to use. Wanting to be sure that the phone was web-set enabled, I phoned and spoke with a representative who got her supervisor on the line and he assured me that it could.

I ordered the phone the next day, Dec 31. The phone arrived on Jan 10 but I could not find a headset port so I contacted the company again. This time I was told that this model did not facilitate headset usage and that I needed to order some other model. I decided not to keep the phone as I had lost confidence in the company and inquired about the return policy. The representative told me that I had to go online to request a RMA number and that the phone had to be returned before 30 days or a refund would not be processed.

I submitted my request for a RMA number online on Jan 18 as instructed. When I did not get a response, I also emailed the representative with whom I had been in contact with before. To date, there has been a deafening silence. It is sad when companies pursue sales at the expense of the truth.

As it is clear, that this company is deliberately waiting till the 30 days would have expired so that they will not have to process a refund, I have contacted my credit card company and disputed the charge.

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