Jan M.

We rented one of their properties, when we got there the property had NO air conditioning, it smelled like Mildew, we contacted them saying we couldn't stay in the property, we were willing to have them change our property to another and even offered extended timelines, they said they had no other properties, that they would refund us, but next day called us saying they wouldn't refund us. They charged us $3,400 even though we have not stayed at their property. The description of property did not state there was no air conditioning. After we spoke to a manager which stated they wouldn't refund us, they then added in several areas of their listing description no air conditioning on property. They claim to be a luxury rental but have homes without AC? Understand if you stay at their properties they don't provide accurate descriptions of homes and then will not help or refund you if you have issues. Buyer Beware, this company is a disgrace to vacation rentals.