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Janka H.

Contributor Level

Total Points
86

1 Review by Janka

  • NewChic

1/15/19

First of all, extremely slow shipping - despite stating at the time of the purchase that the order would arrive in 15 working days with the shipping method I have chosen (and paid extra for!), it took one and a half month to arrive.
Secondly, I got no notification whatsoever that one of the items I ordered was out of stock, and if I hadn't contacted the customer service myself (out of sheer curiosity of why my order status is still not shown as shipped several days after payment), the issue would not have been resolved.
The overall experience was very stressful, especially beacuse the communication was very bad and I find it outrageous that
A) if a product is out of stock, it is not signaled on the page and is still shown as available for purchase, and
B) when the customer realizes this, they cannot get a refund, only choose another item instead that is in stock,
C) the people in the customer service speak English very bad,
D) the indicated shipping times are misleading.
Today that my order finally arrived (for reference, I placed the order on the 3rd Dec 2018 and got it on the 15th Jan 2019), i can state that one of the items out of the two I purchased is at least good quality, but the other one is quite poorly made and a bad material, does not quite fit the original item description.
As a discontent customer, I am at least sure not to make the mistake of buying anything from Newchic ever again.

Service
Value
Shipping
Quality
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Newchic N. – NewChic Rep

Dear Janka H.,

Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.

Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color. Please kindly check after you selected the attributes.
Also, you can find the estimated dispatched date on the product page or on the page of the order status in your account center.

After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address. When you receive the email, please try to open the email and select your preference there. Hope for your kindly understanding.

Once your order has been shipped, you will receive a shipping advice via your registered email address. The delivery time depends on the countries and the shipping methods, beginning from the Shipping Date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)

If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer services.
Below is the link to send the email.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.

Best regards,
Newchic team

Janka Has Earned 6 Votes

Janka H.'s review of NewChic earned 6 Very Helpful votes

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