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Total Points
80

1 Review by Janine

6/7/21

I recently planned a trip to Sand Diego and always schedule a Fix to go along with my trip. The order was placed & scheduled with enough time to get it to me before my requested date; 2-3 weeks prior. When I asked about the status I was informed by Aubrey that my order would not make it on time so she took the liberty of cancelling my order. It would have been appreciated for StitchFix to expedite my order instead of cancel it. This is the 2nd time that they have dropped the ball and didn't fulfill my order request within the time that was either requested or promised. This company can't be trusted to take care of your order to get it to you on time, nor to ensure that they really look out for you as a customer. I've been a customer for the last 5 years, but not any more. I felt the burn for this one. This is a very special vacation and they have only added stress and created more things for me to do prior to my departure. I'm very disappointed. BUYER BEWARE!

Tip for consumers:
Be sure to allow at least 8 WEEKS to ensure that your order will be delivered on time.

Products used:
nothing from this order - they cancelled it.

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