Janine B.

I had a simillar experience at the famous footwear in the Gateway Shopping in Frazer, Pennsylvania. I was met outside of the store as I was exiting my vehichle but a white male with dark glasses on. He stared directly at me and even turned around as I entered the store. I was not greeted when I entered but, boy was I followed and watched and the associates stood at the ends of the aisle. One entered and pretended she was shopping another came stared in my face and asked if I needed help. This went on the entire time I shopped. Additionally, there was this obnoxious male intently watching and more than likely recording me while talking very loudly in spanish into his headset. While all this was going on the white woman and children were able to shop without this type of harrasment When I went to the register there was no one to wait on me although a white women followed me to the register and stood in back of me (security). Finally after having a discussion with the male security person one of the associates finally came over to wait on me. The first thing she said was oh so you decided to take the initial two pairs. Another associate had tried to get them from me and take them up front. When I asked another associate while shopping about a particular brand of shoe, even though she was wailting on another customer she was going to escort me back to the shoes against the wall while indicating that they were not on those racks(meaning the clearance rack). I chuckled to myself it's not as if this store coud be classified as a high end shoe store. The implication that a 39.99 dollar shoe was beyond my reach. Well when I finally arrived at the register there was no one to wait on me although there was a security person who had tailed me to the register and stood behind me. While I stood there the associate was talking to the spanish speaking person although at this point his loud obnoxious conversation had finally ended. Well, I was asked if I had a rewards card. I said no not with me. I was than asked for my surname I asked what for I was told so that she could look it up to see if I had any points. This is strange because when I've shopped in Exton or other retailers they ask for your telephone number. She then asked for zip code. Than she asked for my first name again I asked why. She said, that there were five people in that zipcode with the same last name. So, I gave her my first name. Then sh started on my address yelling my full address across the store. I asked her why did she need all that information because I knew that none of the other five people with my last name had my first name. She then instructed me to tap a green button indicating that this was the correct address. All the while the hispanic/latrion person was punching information into his devive with another female standing along side of him making sure he got it all. All of this for a 32.50 purchase needless to say I will not be shopping in famous footwear again. It's no wonder these brick and mortar stores are going under and no wonder there is so much identity theft. Oh, I was not even thanked for the purchase and then another other the workers who was pretending to shop followed me towaard the door so I stopped so he grabbed up a pair of shoes and asked the clerk to put them on hold. He felt foolish so he lowered his head and left the store very quickly. When I said that this ordeal was like tryng to get out of the country or better yet into the country. I was told nastily by the associate that she was only trying to save me some money. I wondered was it her money or my money. By the way after all that I was told that I had not earned enough points for a reward it would be the next time. Whats strange is that the associate at the Exton store told me the same thing the last time I purchased shoes at that store.