Janice T.

I was actually a long-time Modcloth customer, for well over a decade, when I recently had to mail back a couple of expensive -- but shoddy-quality -- bags from my order. I mailed back my returns (completely unused, tags all on, etc) within a reasonable timeframe (yes, I do have a life), but obviously I have no control over the mail and how fast things are sent internationally.

Some time later I got an email from Modcloth saying they'd received my returns outside of their timeframe, and were not going to refund me anything. So I was essentially forced to not only forfeit the items I'd originally purchased, but also the high cost of return postage (those bags were heavy).

As a long-time, repeat buyer at ModCloth, having literally spent thousands of dollars over the years, I was incredibly disappointed and sad that no compromise or leeway was offered me, nor attempt made to offset my loss. Even a token "How about a measly 10% off voucher for your next purchase" would have been something. But despite my voicing my feelings to them more than once, the lovely Modcloth rep just kept saying "Too bad!" and even "I hope you have a wonderful day!"

Nice. I will NEVER purchase from Modcloth again. Considering the original reason for my returns -- the shoddy quality -- they are really just NOT worth it.

*** UPDATE -- Having read my review, a ModCloth rep assisted in rectifying the situation by providing a refund, and also explaining corporate circumstances at the time which might have affected the quality of their customer service, which was much appreciated. A learning experience all round I think.