Janice G.

I wanted to express my thanks to the Aluminum Co of NC specifically their service rep Ronald Clark for the excellent customer support furnished yesterday (2/9/18) at my home in Apex. We had previously purchased and had ACONC install a good quality storm door. The door when purchased was stated to be guaranteed for life in terms of quality of product and installation. How many times have we heard that regarding products we buy. With ACONC I can say that when they say it, they mean it and the service if and when needed in my experience was provided without any reluctance or hesitation period. My door on a previous occasion had developed a problem with the latch mechanism and I originally called to see if they had any suggestions on where I could find a replacement. Their answer was "We'll take care of that". Without hesitation they did. No charge because of the lifetime guarantee which they told me I had with their products. That was about two years ago. This last experience involved a concern I had with the enamel finish beginning to bubble and flake off. When I called the Customer Service number, the lady I spoke with was very pleasant and took my info, and said that a phone call from the service department would happen within 24 hours. The next morning I had a call from the Service Dept. They asked what was happening with the finish and told me they would call back with a solution, again within 24 hours. I thought they might send me a bottle of touchup paint, but what happened is they said they would order a new door and install it in 2-3 weeks when they received it from they manufacturer. Two weeks later (yesterday) Ron Clark was in my driveway at noon with the replacement door for installation. It took him about 3 hours to do the replacement along with alignments as well as install a missing latch on the door frame. At the conclusion of his work he thanked me for doing business with his company, shook my hand and said have a good weekend. No charges involved. How great is that. Ron was a true example of what my experience has been on all products we have purchased with the ACONC. Another experience that I won't forget the next time we want to do work involving products or services provided by ACONC. They will get my business.