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I ordered a pair of shoes from Banggood. They arrived late, did not fit, and now they will not answer me on how to return them and receive a credit to my account. I am thinking this is a SCAM!
WIll someone in Banggood please help me, if you are a legitimate business. My order number was Order #******* and I am due a refund. I have sent almost 10 emails but only received one response from Ariel to confirm my order but nothing further on how to return the shoes and get my refund. Very, very frustrating!
Janice B.'s review of Banggood earned 8 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Janice B,
We are sorry for any inconvenience we caused.We checked the email record in our system, our customer service replied you on August 23,2016. If you find the shoes are not fit for you, you can return it back to us within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.The return back address is declared on our help center. Please click here for more details: http://www.banggood.com/help-search-k-?search=return
Best regards,
Banggood Team