Janey P.

I have been using ebates for about 5 years now and it's really been a mixed bag - don't get me wrong, they do pay out and mostly deliver what they promise (I've cashed out $100's of dollars over the years with them) but ONLY when making small purchases (a couple of dollars here, $5 there). Any time I've made a $500+ purchase or been entitled to an ebate totaling more than say $10-20, I've been met with the same bs - "your purchase was attributed to another company due to you clicking something-or-other during your transaction so we cannot pay you." EVERY. TIME. Over the holidays I purchased a $750 desktop, I was entitled to a $45+ ebate and have just been told by their customer service that I will not be paid bc ebates supposedly did not receive credit for my purchase and I must have entered some other company's promo code or clicked out of my browser window. I know for CERTAIN that this is nonsense because when I saw how big the ebate was going to be and knowing that I have had exactly this issue with this company and larger rebates in the past, I made certain I closed every thing else on my computer, opened a brand new window to complete my transaction and clicked on the ebates extension right as I began my checkout process. I did not enter any supposed "promo codes," or open up any other windows during the transaction, and watched to make sure the extension stayed active during every step of my completing my purchase. This company is just fine paying you those smaller payouts on smaller transactions (they have to be to hold onto their reputation as a reliable company), but the moment you make a big ticket purchase and they owe you anything over $10, they randomly decided whether or not they feel like paying you (and, in my case, it's usually not). I'm going to be trying "Piggy" on my next big-ticket purchase, we'll see if they're a little less choosy about which rebates they honor and which they don't.