Jane W.

If there was a black star to hit to show people not to go with Metro POC I'd hit it! I'm so outraged it's not funny. I'm a disabled person on a low fixed income. 10 days ago I lost a phone not with Metro in the back of a Uber that I wasn't use to using and my phone fell out and I had no way of contacting them because I didn't have access to computer. I then got my old metro phone that was broken and messed up but still worked and got service on it. I paid $43.00 I didn't have since I just had paid by phone bill on my other driving around somewhere so 30 minutes later after telling my younger friends my problem they knew how to get a hold of Uber and I got my phone back so I called Metro back to tell them and file a claim to get my $43 back I needed very much. Today is March 22nd 2019. 10 days after I filed my claim with my claim number, agent number and all pertinent info and they yell me ever so politely they're working on it like they always say and after 30 minutes they tell me they have no record of anything so I'm here to basically run them in the ground! I can't believe it. I was with them for over 5 years before and left due to poor reception and now they are theives! What in the world are they doing? I have the proof of the $43 payment to them on the 8th of March and the proof of me calling them same day to cancel and get my money back.
METRO PCS AKA METRO POC DOESNT DESERVE ANY BUSINESS IF THEY WANT TO RIP OFF SOMEONE WHO IS ON SSDI AND NEEDS EVERY BIT TO MAKE ENDS MEET ALONG WITH FIGHTING EXTREMELY POOR HEALTH TOO.
I usually let things go but this I felt I had to say. Makes me mad that a company making billions wouldn't refund a legitimate claim of $43 dollars to a former customer. That's the way they roll... maddening!