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Jane W.

  • 1 Review
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Experience: Home & Garden

Member since February 2019

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1 Review by Jane

2/8/19
ordered my bath for next day delivery last Thursday - heard nothing, no confirmation email, just nothing. Phoned the company and reordered the bath over the phone, told delivery would be on Monday....Monday came and went, phoned them on Tuesday - apparently the pallets had collapsed and my bath was damaged. Heard nothing else about when they could deliver until I phoned them on Wednesday. Was then offered Thursday or Friday delivery - I chose Thursday. At 5pm, I phoned them again - they apparently spoke to the delivery service and I was assured that the bath would be with me between 6 & 8pm. Nothing arrived......I phoned them again on Friday and was told that the pallets had collapsed and my bath was damaged - the odd thing was that the customer service person didn't think that strange! I've now cancelled the bath - I've been promised a full refund, including the delivery charge HA HA. Absolutely furious at what can only be their lies.

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