Janette T.

After years of gaming and suspecting that many of the "top players" who aren't accessible to private message are simply "bots", the last straw was today, when I was AGAIN matched with someone not even in my class range. Very annoying, basically stealing my money... really, how do you treat such a long-time customer who lines your pocket w/ so much money so poorly? You'd think that they'd have some business smarts and know how to keep regulars coming back... customer service is always timely, but sorry, a partial refund on an unfair tournament entry isn't sufficient for me. I guess I should just take the best advice I've ever been given, "House always wins" and walk away. Disappointed.

Follow-up! Ha, what a joke this response was! "Hello janettetarn,

Your account has been closed per your request.

Sorry to hear that you've requested to leave the WorldWinner community!

Thank you!

Sincerely,

Rob
Player Services

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Ticket #: *******756
Date Created: 4/10/2014 01:52 PM EDT
Subject: refund and cancel my account
Details: My first game of the day and this nonsense again. I've never scored close to 100k in the hard category of Big Money, yet i'm in a $5.00 game w/ a first place winner (so far) of 115k. I would like a refund of the entry fee (again, $5.00) and I would like my account closed. I'm tired of having to contact player services, getting automated responses, and partial entry fee refunds to expensive games. I spend(t) a lot of $$ on this site, only to be beat by bots... I'll take my $$ elsewhere, and will not leave positive reviews for WW.

A truly unsatisfied customer,

Janette E. *********
(***-***-**** should you like to directly address my concerns