I purchased a treadmill in the United States. I received a treadmill with a UK cord. When I called and emailed the company no one would reply until I submitted at negative review on another site. I was told there is an adapter they sent separately and that was not stated on the site. The adapter is 83lbs. I have not been refunded still. I will not pay to send it back. I requested my money refunded through Zelle payment. Do Not give this foreign country your financial credentials. It's a scam.