Same bad story as rest of the people giving a review here. Multiple guarantees and still no product. Contacted my bank reporting them as a fraud and requesting the purchase be reversed. Hopefully I will get my money back. Fortunately I had my suspicions weeks ago and ordered the fingerling from a different company and got the toy in time for Christmas. By the way the company that I ordered from that actually sent me a fingerling is It's My Style. I would recommend purchasing from this store my niece loved her unicorn fingerling.