I used this company today and never again. I ordered at 5:42 with a delivery time of 6:20 - 6:30. It took over an hour and I didn't get my hot sour soup. The restaurant indicated that Seamless was responsible for both. They talked to the driver and said she would come back with my soup, a large one this time. She might, but it is 7:28 and she has not come back. On top of that, this company has you include the tip when you order so I gave this driver over $5 (20%) for a tip even though she doesn't deserve anything. Horrible experience. This is a free service so I guess I got what I paid for. Lesson learned