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janet j.

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1 Review by janet

Hot Tub Warehouse

  • Hot Tub Warehouse

“0 stars would be more accurate”
8/9/20

I ordered a hot tub part and received a different part for a different brand of hot tub. I called the customer service number and a computer-generated voice said there is no longer telephone customer service. I tried the online chat - it is permanently offline. I tried the online RMA option and it said 'the portal is inoperative.' I used the 'contact us' email on three different days. What I heard back is... crickets. These people are incompetent, unresponsive, thieves who take your money and send you whatever crap they have on hand.

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