Absolutely terrible
Absolutely terrible. We paid more just to ensure we were covered. Our flight into Pula was due to land at 9.30 p.m. and was late. We arrived to pick up the car about 10.15 and was astounded that we had to wait 45 minutes in a queue (with only two in front of us) while they tried to sell every foreseeable extra to the people in front. Then they tried with us. You need to realise that if you book fully comprehensive as we did, to cover all eventualities, you are not buying it from the rental company. We added an additional driver, but then found out it was only basic because it was not with the same company. We then were told we had to pay an extra 39 Euros amount for late pick up as it was after 9.00 p.m. but we were always going to arrive after that time, so it should have been quoted for. Customer service, appalling, they have taken months to come back, completely missed the point of our complaint and then said we need to claim against our insurance company. Absolutely disgraceful. Whatever you do, book direct with a hire company. Oh, and to add to this, when we tried to exit the car park, it did not recognise the number plate so we had to go back in to get the gates lifted. All after a flight, when you are tired. Appalling.