Janet F.

I recently purchased a BBQ from OSH. Service was great, very friendly. The BBQ was supposed to be assembled and available for me to pick up the following week. There was a small problem and assembler was not scheduled to come in, so a week later it was still not ready. After I contacted OSH they were very quick with a reply. Katie was very helpful and apologetic and got right on it. Without me asking she said they would have it assembled and deliver it for free, because of the mixup and inconvenience. Wow. I then got a call from Victoria again apologizing and asking when would be convenient for them to deliver. My BBQ was delivered the following day. Mistakes happen, but it is how the situation is resolved that matters. I was very pleased with OSH customer service and resolution to a mistake