Janet E.

I am doing a new kitchen and searched online for my knobs because of CoVid protocols. The possibilities were much greater than what my designer had in her showroom. Being able to order samples was great because I am one who needs to put my hands on whatever I am considering. I did end up with one of the five samples that I ordered, so that made things easy to check that off my to do list.
Free sample. $5 shipping. Still a good deal if you don't see what you want in a showroom.
Very high quality feel and appearance. They feel as good as they look.

I wish I had checked out reviews of Annie Cloth before ordering. I ordered some gloves on Dec 2,2019. They didn't arrive until February 13th. I inquired on December 25th, but was told that the shipping would take up to 20 working days. That put the delivery around January 8th. I actually forgot about the gloves because it was so long after I had expected them. The tracking number had even expired when I checked again in mid January. I did not get a reply when I notified them that the tracking number had expired by January 22nd. I initiated a dispute with my credit card company because I figured the product wasn't going to arrive. It arrived after the dispute was settled in favor of Annie Cloth.
I asked for a free return shipping label as compensation for the late delivery. No response. I emailed again and I later received an offer for a "keep the item and receive a 15% cash refund, then, a follow up email later with a 25% cash refund was offered. I'll see how long it takes to get the refund.
Beware of the return costs. The item I bought cost $14.22. The return to China was going to be $17.25. How is that right?
All in all, a very terrible experience with Annie Cloth. Why they wouldn't offer a free return for an item that was over six weeks late, is really bad customer service.