Janet T.

I order from Petco every 1~2 month to get pet food and haven't had bad experiences. I would buy from them much more often but a lot of their supplies go out of stock very quickly so it doesn't leave me much choices but to buy elsewhere or in-store. However, there are a few things I would definitely keep in mind as a customer:

1. Their same day delivery is $35+ and there's very little mention on the product page that the item is delivered by DoorDash. Personally, I don't mind since it's free, but it would've been nice to know sooner as I felt bad not knowing that I had to pay gratuity or tip to the driver which is optional but I felt like a jerk not doing so.

2. They cancel pick-up orders without reason. Although it's usually because they're out of stock, this should be specifically mentioned to the customer. At the end, I still get an email from Petco asking me to rate my item but the item was out of stock so I never got it.

Overall, my expectations are not high for a pet supply store. They get the job done, they delivery my items, customer service treats me with respect so I have no complaints.

Keep in mind that e. L. f cosmetics is very inexpensive so don't have high expectations. With that being said, I believe for the price point, consumers are getting decent quality goods for the price. I've used their eyeliners, some of their eyeshadows, lipstick and accessories. Some of them match the quality of mid-tier brands from Sephora. You really have to try them out and see what products work for you.

I love that their website is easy to browse, they're in-stock in retail stores and online. You could get a lot of promotional discounts, offers and their shipping minimum is only $25+ to get free shipping. Anything that doesn't work out, I don't even bother returning. It's not worth it. E. l. F cosmetics run on affordability, so personally, I don't bother returning cosmetics less than $30 in any store. I just try to use it up a different way or give it away to someone I trust.

I wouldn't order again unless I REALLY want something. I'm neutral about this situation because Nike didn't really do anything wrong and their website and process was very easy to handle which is why I gave them 5-star because I didn't want to be biased. However, read the returns instructions carefully. I was under the impression that Nike has a free shipping (minimum order) and free returns policy.

I took a risk (first order on Nike) and bought this $220 jacket that categorized itself as loose fit, so I went with their smallest size on the chart which was XS. I'm normally a size S in everything USA. When this XS jacket turned out too big still, I thought "no problem, I'll just return". I went through the process and it turns out the return label for guests is just a mailer label. It's not a pre-paid return label which is for members only. I made an account after to see if I could get the pre-paid label but of course, it didn't recognize my order even though the account and order was made from the same email.

Now I have to commute 1 hour to a Nike store to return because this jacket is so large and heavy, shipping it back would cost at least $30 and I'm responsible for it if it's lost in transit. Unless you want to make an account just for that ONE item at Nike, I would say don't bother unless you're ok with paying for returns. God knows what UPS or the post office will charge you.

I purchased a name brand belt for much less than it cost elsewhere and a bunch of pants and a pair of sneaker. The items arrived within two days, are authentic and look great. SSENSE didn't give me a single problem with my items. I haven't spoken to customer service so I can't say too much about that. The website is very easy to browse and checking out is just as simple. My only peeve is that shipping is kind of expensive.

I know this sounds like I'm exaggerating, but everything I purchased from Apple has not once failed me. I was always a Windows PC user and an Android user in the beginning. Although I think that these platforms have their benefits, almost every product I purchased failed me in one way or another.

However, I have purchased 5 iPads, 3 MacBooks, 1 iMac, and 5 iPhones since 2011 and NONE of them ever failed on me for any reason. I have had no issues and everything just worked. When I had a problem with my first MacBook upon receiving it in the mail, I took it to the store and they replaced it immediately. I love that I could just go to the store and have it fixed rather than pay and have it shipped back to a company warehouse for fixing.

Customer service at every Apple store I went to was very friendly and helpful. Their extended warranty prices are high though. I think the prices for the products are fair for how they perform. Their peripherals could use some work though. The Magic Mouse 2 and several other items are made poorly. They always shipped my items to me safely and ordering online was never a problem. The refurbished items also perform well and are a great bargain. And, they take returns on even custom builds with no questions asked and no restock fees. Overall, I haven't had issues with Apple. I'm quite pleased with them.

I'm from New York City, and there's a Warby Parker here that is always packed. They receive a lot of praises and everyone loves them so I'm surprised to see a lot of bad experiences here. I discovered Warby Parker in a commercial and decided to go to the store. At the time, I wore a really distasteful pair of glasses. Despite what it seems, frames and lens at the optometrist is quite expensive. The price I paid for the frames and lens at Warby Parker was well worth my money. For people with really bad vision, the upgrade to the slimmer lenses is also worth it.

The customer service was great and I was glad to get glasses for such a low price. I throw my glasses everywhere and never put them into a case for storage (even though the case is really nice). I sat on the glasses by accident, they fall everywhere, and I generally don't take care of them. The last three years, the most damage the glasses received was two small scuffs on the lenses.

Spotify is a great website. I use the web player a lot and it performs almost as well as the standalone application for the computer. The interface is easy to use, navigate and organize. It has a lot of musicians that I want to listen to. The premium version is inexpensive. I haven't had a single issue with Spotify.

I've had Ibotta for years and never found it to be very useful. In fact, it almost felt like I was begging for money. They provide coupons and discounts but they mostly apply to "name brand" products which are priced higher to begin with so you're not saving much. An example of a situation would be like going to Target and see how much less Target's generic brand costs versus the leading name brand. The generic brand costs less and is almost the same.

That's fine and that's my experience as a shopper, however, Ibotta sent me an email recently saying they will remove $3.99 every month if the service hasn't been used for 3 months. The problem with this is that if you don't always need the products they have coupons for, then you won't buy anything. If you don't buy anything, then you can't add more to the balance. You need a certain balance to withdraw from their platform too. To me, this is a bit unfair. While one could argue and say Ibotta has expenses to pay, keeping inactive users shouldn't even be that expensive compared to how much info customers have to share with them in order to get a few dollars back.

Overall, it's a decent app/website but the $3.99 deduction situation really deterred me and the fact that a lot of the coupons were for items that didn't apply to me.

I'm a seller on Depop and I haven't had any issues. Potential buyers read descriptions and ask questions. We respond to each other in a timely matter. Everything is very easy to use! If you sell just regular goods like decor, low end fashion and accessories, you'll run into no problems. I don't trust any platforms selling high priced items or buying high end goods. The fee is only 10% compared to Poshmark which makes this more desirable to sell on. The platform is overall good but a little lacking:

1. There's no way to see my own shipping costs as a seller. I would have to edit the listing and its shipping info to see what option I've selected. Not very convenient as I can't remember every setting I put for shipping. Sometimes I offer free shipping to buyers but I can't tell unless I dig deeper.

2. Messaging platform should allow images. I send potential buyers images they request but it's in a Google drive link or something else. As a person myself, I feel safer if I know images are sent through the platform. If they're inappropriate, allow them to be reported. Sometimes, items get damaged and images for proof helps the case more. It also helps the buyer/seller communicate better.

3. Flat shipping rates are a little high but that's to be expected for Priority Mail and insurance up to $100.

4. Customer service is a bit lacking. Sometimes you have a seller or buyer emergency and they would take 2+ days to reply. When they do reply, it really stretches too much time and sometimes buyers can be impatient or mistrust you.

5. Depop referred me to file an insurance claim with USPS even though the label is provided by Depop. To me, that makes no sense. USPS has less incentive to help a regular customer as opposed to a partner company.

It's overall a good platform to sell on. I personally haven't ran into any issues with any buyers. The demographic is perfect for the clothes and accessories I sell. The platform is also much easier to list on, compared to eBay. I highly recommend it if you want to get rid of some stuff you have.

The website is very clean and very easy to browse. I've ran into no issues while shopping and my order went through fine. They also ship and deliver very fast and require signature confirmation so your item doesn't get lost or stolen. However:

1. You can't return online purchases to the store. You'd have to ship the items back. That's not too bad since the returns are free.

2. Their policy page doesn't explain that returning items to a store isn't possible. I know most people would think "well if it doesn't say it, then it doesn't work", but it's always better to be sure.

3. Their store locator contains outdated stores and numbers. I've tried to call two locations nearby me and both don't exist anymore.

Overall, I felt like they could've explained things better on the website. They provide a sizing chart for all items but then state that the items fit in standard Italian size at the same time. I have no idea how to reference that. I ended up buying a top that's my usual USA size they listed but it was too big. That's why I had to make the return. Unfortunately, I have to mail it back. Make sure you keep the box and original packaging in-case your item doesn't work out. I almost threw out the shipping box thinking I could return it in-store.

Affordable clothes in different styles. I bought two jackets, material isn't all that great but for $40, you can't go wrong. Shipping is fast, returns are easy. Great selection of items. Browsing could be better. Zara's website looks like it was designed to view like a magazine or a photography website, rather than a clothing website.

I'm not interested in makeup, vloggers, or other peoples' lives. It's great that people can make a living just making Youtube videos. I followed a few channels with great content and but since they had to post weekly, their videos started to go downhill. That's fine, I could simply unsubscribe and not complain.

Therefore, I can choose the content I could see, at least most of the times. I watch documentaries, sometimes reviews and tutorials, and other times, looking for abstract or obscure music. Overall, YouTube has a lot to offer, and it's mostly free, so I didn't mind the commercials. But sometimes, they just get out of hand and way too many. I could pay to get rid of the ads or I could deal with ads and pay nothing.

With the content that I watch, YouTube could almost replace paying for Netflix. The content you watch reflects the people in the comments. Nowhere in the music I listen to or the videos I watch ever have negative comments, trolls or pointless internet arguments. It's great. I took off one star, because I don't like the fact that my Google Account automatically makes a YouTube account (with a hidden "ghost" channel).

Gmail is an excellent service. It's fast and has a great interface, however everything else is questionable to me.

1. It has a tendency to get spam at certain volumes in only certain amount of times. Often, they are fake Chinese companies trying to sell fake products. I only expected this from Yahoo, not Gmail.

2. The idea of having to have a Google Account just to use Gmail is irritating. It would've been nice if it was an option to merge all Google Services to one account, instead, they force users to create a full Google Account just to use Gmail.

3. Along with the Gmail account, you're also pushed to use Google's failed G+ connected to it. And deleting the G+ account still makes it complicated to change, remove or edit your "Gmail" avatar image. It was buried all the way in Picasa Web Albums (what the heck?)

4. Google Drive is necessary for files over 25MB which is convenient but come on, really? Users are forced a Google Drive account into their Gmail "Google Account" so you have to upload your files there. Plus, 25MB is such a small number when even one PDF can exceed that limit. They're purposely luring users to use the Drive feature.

Overall, if you just want a good email service and don't care about your privacy or the additional Google Account, this is for you. If you value your privacy and only want a good email service, look elsewhere, although there really aren't many options.

I have no complaints about Madewell. They always ship strictly with UPS which means there's no SmartPost (going through USPS and taking extra days to deliver). Their customer service is friendly, helpful, good return policy, and their products are overall good quality.

My BIGGEST complaint (which is why I dropped one star) is the fact that this website still lists "out of stock" items even when it has been months since the item was out of stock. It's really frustrating to look at, as I wanted some of the out of stock items. Madewell leaves them up for absolutely no reason except to torment people.

Other than that, I seriously have nothing bad to say about Madewell. They often make mistakes in their orders, but they are generous enough to refund you and even suggest that you can keep the previous item or return if you choose to.

Let me start off by saying that I was an avid customer of UNIQLO since 2010-2011 when they first opened up in NYC. I loved their stores and simplicity. I purchased their Heat-Tech products, their jackets and I love their basics. UNIQLO, despite being such a large company, they fail to adhere to modern customer service practices.

1. They accidentally charged me sales tax for clothes once despite NYC not having sales tax on clothes under. Since it was only a few dollars, I decided to just let it go because customer service wasn't understanding what I was trying to say then when I finally got through to them, they never refunded me the difference. I forgave that since I still liked their clothes.
2. Even though their clothes are decent, they have very inconsistent sizing. I come to realize their jackets (mostly) are ridiculously large. I'm normally a size S and the jacket would be huge. Then I order an XXS, and still too big! Anytime there's a sizing issue, I thought no big deal, I could commute to the store and return.

Well unfortunately, UNIQLO no longer accepts online returns in their stores. They used to. I wanted to save $7 return shipping and some hassle waiting for a refund from a shipped out return. But I went to their store a week ago and they told me they only can do an equal exchange in-store and refunds are no longer an option.

This is honestly such a backwards decision on their part that I will no longer buy from UNIQLO. Not only did I waste $2.75 taking a train to the store, but I wasted so much time for no reason. I was completely infuriated! I gave them 3-stars to be reasonable because the quality of most their products are pretty good, and the prices aren't too high either. But this changed return policy is got me so heated that I'm no longer purchasing from them until they change it back.

AS A BUYER:
I've had an Amazon account for 11 years and I've been a Prime member since its inception. IMO, Amazon is truly a marketplace made for customers to be happy and I have no issue with that. I've been a customer longer than a seller and I've been satisfied with the support I've received.

However, I'll be shopping on Amazon much less than before. The marketplace is OVERRUN by Chinese sellers with crappy low quality products which paired with cheap prices means they sell on volume/bulk and have no quality control. I've been so annoyed and had to return so many bad products, that I decided to no longer buy any household goods or decors off Amazon. These Chinese sellers also have poor English and grammar in their descriptions then try to get out of refunding you for a mistake they made. Or, they would find your email and spam you with incentives to remove reviews for their awful products.

I've read that the workers are treated extremely poorly and aren't paid well. Meanwhile, Amazon has been showing themselves to be so kind to donate to Haiti while their USA workers are working long hours with minimal pay and no benefits. The CEO is a billionaire who flew to space to place around for 10 minutes.

Any product customers return as broken or defective (whether true or not) just gets disposed. Amazon's warehouse workers don't get paid enough to care to check to see if every individual returned item is truly working. They either liquidate it or throw it out which is quickly piling up in landfills.

AS A SELLER:
Even if you don't care to build a brand and you only use Amazon to make money, keep in mind that the Amazon FBA business is extremely saturated–it's the truth. Anyone out there reading this, don't fall for those fake gurus on YouTube who say they will make you thousands of dollars on Amazon through FBA. The odds of success is about 1% or less with their "students".

The number one issue with Amazon for sellers is that Amazon allows customers to return items for any reason and there's no true return defect rate for customers and their purchases. However, as a seller, even if you want to provide excellent customer service and allow returns, Amazon will defect you for it and close your listing if you have too many customer returns. Their seller support is awful and you'll be repeating your problems 50 times before anyone decides to help you.

Customers can also lie about products being defective and choosing it as a reason to return so they don't have to pay for the return themselves. In my case, I sell in the cosmetic/beauty department and customers return used makeup as "defective", citing ridiculous reasons like "I didn't like the color" or "it didn't work as I expected". They get an entire free return and I'm left in the negative from Amazon's fees. I usually also get a negative review from the customer and then my livelihood drops significantly because my products get pushed back in the search results. My cosmetic product (since it's been used) then gets thrown out by Amazon at my expense. Cosmetics/consumables should not have free returns, IMO. I've had customers who returned $7.99 items and still complain; as a buyer myself, I would never!

I've yet to experience any reputable/honest seller being able to remove silly or unrelated negative reviews on their products. In all honesty, customers complain all the time and would rant about their life in their review if they have to; this is unavoidable. It's unfair that Amazon's basic search algorithmic function only allows items with 4.0 stars or less to be hidden from buyers purely because of reviews.

**FYI, BUYERS**: Unless you're returning a crappy product to a Chinese seller making 7-figures who couldn't care less, the very few true and honest USA sellers have to pay Amazon the fees to sell to you AND if you choose a fake reason to return, the seller also has to eat the cost of those fees too. Amazon then charges the seller to dispose of your return. If you buy something from a seller for $10, the seller pays Amazon about $3~4 worth of fees, and when you return and lie about it, the seller also has to pay you the full $10 of the item which means the seller loses $14 for your return in total. You could say "this is the cost of doing business", but if you have an issue with the way Amazon treats their workers unethically, think about your how you conduct yourself a customer towards small business owners in USA!

Unfortunately, my newly launched cosmetic brand failed on Amazon because Chinese sellers have been undercutting me with their bad products. Chinese sellers often break rules, hijack listings on Amazon, scam buyers, yet all they do is re-open another store under a gibberish fake address like "jkjkjkjkjkssdjsdsd shenzhen guangzhou" and continue to sell. Most customers only care about low prices and aren't willing to pay more for something higher quality, therefore I've been unable to make a living off Amazon. I urge small businesses to supplement sales through other platforms like Etsy, Mercari, eBay, Shopify, etc. if possible because this won't last long.

I bought from CottonOn because I have a friend who said their clothes are pretty decent for the price. I didn't have high expectations. I ordered 9 things and kept 2 of them, so I returned 7 items.

1. PLEASE BE CAREFUL AND DON'T MAKE THE SAME MISTAKE I DID! If you're a USA customer, make sure you go on their website and generate a return label. If it doesn't work, make sure it's on the US website otherwise it'll tell you that your order doesn't exist.

2. AGAIN: PLEASE BE CAREFUL AND DON'T MAKE THE SAME MISTAKE I DID! DO NOT use the shipping label that came in your package. I mistakenly thought it was a return label so I stuck it on and sent it off. Luckily, USPS returned the package to me and that was when I realized it was just a duplicate of the shipping label they used to send me my items. Why would they leave a duplicate of the shipping label in my package? It's confusing and misleading!

3. Their returns are extremely complicated especially for US customers. The return was free however, I paid with Paypal. I live in New York City where tax isn't charged on articles of clothing less than $120 or so. I was charged for my order but I decided to let it go since it wasn't worth fighting for a minuscule amount of dollars.

4. However, I paid with Paypal and Cotton On processed my return but now they're asking me to fill out this complicated form via email citing they need all the info including my bank account and routing number amongst others things I have no idea about. Do they not have this info on file? I paid with Paypal and not a bank account and I refuse to give them this info. If this info is somehow shared or leaked, anyone could just take money out of the account and you have to go through the headache to file stolen money through your bank.

5. Since I kept some of the items, I don't know exactly how to calculate the refund. It's crazy that the email they sent me, asked me to input a refund amount. How the heck am I supposed to know? How do I clearly calculate the discounts they gave me and the tax they charged me? This shouldn't be the customer's responsibility. I'm shocked this isn't automated.

6. When you're generating the return label on their website, make sure you use the ORDER number and not the "transaction" number. They sent me email confirmations saying my order number is this this and that. But then I punched the code into the return label generator, it said it was incorrect. One email shows "order number" as a bunch of digits without a "W" on the front. Another email shows an "order number" with a "W" on the front and totally different digits. Extremely confusing.

I liked the items a lot. They're not pricy and the quality is decent enough to me. I had to return a lot of items since the sizing was larger. I didn't expect biker shorts in size US 4 (small) would be so large since that's my usual size. That's no problem with me and I have no issue reordering my right size, however the hassle they're putting me through right now makes me wish I didn't have to return a single thing to them.

Purchased from Missguided 2 times. First time was my first order and second time was the second chance I tried to give them. I'm convinced that not many of these 5 star reviews are actually legitimate as no one mentioned what product they bought or any details. But to get a better perspective, the quality of the clothing is very similar to NastyGal (as another reviewer mentioned). To be honest, the pictures depict the clothing looking pretty decent but upon receiving, they're super cheap and I was embarrassed to even wear them outside. I knew it was fast fashion, but this is where you get what you pay for.

Order 1: I purchased 3 Sean John collab items. I read the description and looked at the images. Says that the model name Carmen wears a size US 4 in the pics and yes, the joggers are oversized on her. I sized down to a US 2, and I'm not as slim as the model, yet the US 2 was HUGE. Bought the size US 4 Sean John collab crop tank and that was fine at least. Very disappointed as this company isn't in the US, so I paid $11 express shipping to get items to me that I'm not convinced are described or sized properly. Return shipping is costly and not even worth returning. It was kind of embarrassing because my boyfriend touched the embroidered work on the tank's band and he said the quality could've been better.

Order 2: This was the mistake where I tried to give Missguided a second chance thinking "well maybe only SOME of their products are cheaply made". So I bought 1 windbreaker style jacket and 2 blazers. This was where I noticed Missguided's sizing is larger than regular. I bought the jacket 2 sizes smaller and the blazers 1 size smaller. Blazers fit fine but the material was cheap and so hideous. The jacket was actually fine (lightweight and comfy) but the sleeves were so wide, they were monstrous. I paid $10 for shipping then I paid another $8.75 to return the entire order. Luckily, I paid with Paypal and Paypal covers return costs as long as you provide them proof that you paid to send items back.

While Missguided has pretty stylish products, it's not a risk I'm willing to take. The place is great for low-priced basics and trendy clothes, but not for me. The quality doesn't meet my expectations (which weren't even high to begin with), but I was able to buy blazers off a more expensive brand for about $20 more and the quality was much more impressive.

This was a peeve of mine becasue I normally read fine print, but I gave TurboTax the benefit of doubt since most people use it. When it said "free to file", I jumped in and realize it's not free. It's free to go through all the forms, but it's not free to get your tax return. If you have a W-2 for a job for a few months, then get laid off and use unemployment, there's an extra charge. They also don't point out that it costs $40 to file state and $40 to file federal. They also don't tell you that you're charged extra if you have a 1099 form instead of W-2. The whole thing is very misleading! I was embarrassed I even suggested to it to my relatives and told them it'd be free without first trying it out myself.

You're better off paying a real person $100 to do all your taxes so at least you could hire someone who knows what they're doing. The would say the only pro about TurboTax is that it's fast to sign, very intuitive, straightforward modern UI, and has plenty of info for people who are new. They also give good examples when you hit "learn more" or if you need help understanding something. If you're lazy and need a quick fix and don't mind the extra $80-120, go for it. But it's unfortunate for people who are already making very little ($35k-50k).

THANKFULLY, I didn't order tons of tops as I know based on the price range, the fabric or fit would probably be poor quality or start pilling. Here's what I got:

2 Corduroy Pants: It was thin but not a bad thing as now I can wear them in the summer. The hardware was flimsy and an ugly silver but no one sees it but me.
One Tank: Didn't realize it had ribbing and didn't realize it was a tie-back one so it came all wrinkle. Material was bad.
1 Men's T-Shirt: It's a stretchy solid material as opposed to a soft 100% cotton tee.
Sunglasses: Surprisingly good quality, but the case it came with was cheap and ugly (which is fine).
Hat: Hat also good quality.

The returns are expensive and from what I know, they shipped from overseas and would put the responsibility of YOU to pay for the insurance of the package. Anybody who complains about the quality of the items isn't being reasonable, in my opinion. The website sells clothing for very low prices and the fact that they provide promos and discount codes, tells you that the clothing can go for even cheaper. There was nowhere that I could've found a pair of corduroy pants for $13, maybe except a thrift shop so this website is great for people who aren't looking for pricey staple pieces.

The shopping experience is good, a lot of variety of items, love the fact that you can sort reviews by users who upload images, but it's a HIT OR MISS scenario. For some reason, their website shows two identical orders of mine but one was cancelled. One of my pants was shipped separately with only a notification email. There was no tracking and that pants was missing in the order invoice on the website. Had I not gotten an email confirmation about these pants, I don't think there was any more proof that I actually ordered them. I got my package in a very timely manner (within 7 days) so no complaints there but I don't think I'd order from this website again.