Janet B.

I never write reviews and I don't like to give negative ones but after several complaints and ruining my top yesterday I am doing so. I have reviewed the tops before mentioning the scratch labels on many of the tops and how impossible it is to remove them without the chance of ruining the fabric. Yesterday I hit the wall. I was in a hurry to leave and put on a new ombré blue top just recently purchased. As usual the scratchy made it impossible to wear. I cut out the top as much as I could but left with just enough to make my neck itch. I made an attempt to cut off the leftover label and tore the fabric. Called customer service and had a very polite person tell me that I couldn't return or get credit for an "altered" product. Hopefully it doesn't get this person in trouble but she told me she has the same problem and cuts hers out. I couldn't even get a courtesy refund of the sales price I paid for it since it was now mysteriously not on sale. Been a Chico's customer for over 20 years. Never without an order usually. Now I will be. It can't be rocket science to get a different fabric for the label. Come on!