Janet B.

Yes the price is lower but we ended up paying more due to getting a defective stereo the first shipment - as in dead, non-working. Customer service is pitiful. First no response to emails sent asking about returning. The first call the female rep sounded like she was drugged and told me to ship it back and I would be reimbursed (after asking repeated for them to provide shipment back). She should have directed me to their return policy which actually says for defective products she was supposed to get the manufacturer to replace. After sending it back it took multiple calls to get a new unit shipped. I was lied to several times in follow-up calls before finally getting a tracking number for a shipment. Staff were consistently rude. Not worth the saving of maybe $20 bucks since we paid $16.65 to ship it back it was a saving of less than $5 for a one month delay in getting the stereo. Shop with Crutchfield - they are great.