Janet B.

We found this company is deceitful and a scam. The promotion was to carpet clean three rooms and a hallway for 59.00. We paid for the group on and then scheduled the cleaning. When scheduling we responded to them that we have no pet issues; just dirt spots in high traffic areas. Before the person would clean out carpets he brought in his black light and found spots along the baseboard. We know our cat does not urinate in the house so he decided my daughter's dog must have done it (even though he says it could have been other proteins, and my daughter's dog does not raise her leg nor in urinate in houses). He refused to clean our carpet, though he had our money, unless we paid an additional 90 dollars to "treat" these spots. There were no visible spots, no smells, and no need to hunt with his backlight when we said there are no issues. When I complained to the office in Denver, the secretary was rude and the manager never called me back. They think they are honest and justified with their practices since there is a statement in the fine print. They will either keep your money and not clean your carpet as advertised or you have to pay this ridiculous extra fee for a service not needed.