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1 Review by Janet

Zulily

Zulily

4/7/17

I ordered a Pin Tuck Tunic charcoal & Auqa dots. I received a charcoal tunic with NO aqua dots. I emailed customer service with a photo of what I received. The response was:
"Once we get your item back we'll issue a store credit of $34.99, the cost of your item minus the return label and the restocking fee, to your zulily account. You can expect to see this credit within 5 business days after the return has been received."
They are going to charge me for the return label and a restocking fee.
I then called customer service. I was told that they will refund me fully and will send me an email with a return label. I waited 24 hour, no label. I called again the next day. They checked my email it is correct. I tested my email by sending myself a message from another email system. It works fine. I waited another 5 hours for the email with the return label. NOTHING.
I called again, only to be told that it takes 12 - 24 hours to have it emailed to me.
Its now been three days, no return label.

I believe they keep from giving a refund by making it difficult to get a refund, so that you will eventually give up. I will be filing a claim with the Better Business next. I guess they stay in business because they advertise and get new customers to scam everyday.

Tip for consumers: Stay away. They can send you anything and not give you a refund for something you didn't order. The first photo is the tunic I received. The second photo is what I should have received.

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Janet Has Earned 7 Votes

Janet A.'s review of Zulily earned a Very Helpful vote
on 6/21/17
Janet A.'s review of Zulily earned a Very Helpful vote
on 4/26/17
Janet A.'s review of Zulily earned a Very Helpful vote
on 4/9/17
Janet A.'s review of Zulily earned a Very Helpful vote
on 4/9/17
Janet A.'s review of Zulily earned a Very Helpful vote
on 4/8/17
Janet A.'s review of Zulily earned a Very Helpful vote
on 4/8/17
Janet A.'s review of Zulily earned a Very Helpful vote
on 4/7/17

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