Jane T.

We ordered 3 PAX Wardrobes with all the accessories FITTING and delivery on the same day. All paid for.

The delivery day arrived, 30/6/18 we cleared our rooms, got rid of wardrobes, so you can imagine the house is full of clothes.

The delivery arrived but No Fitters.!

Another 3 hours on the phone, the fitters wouldn't be coming, No explanation, no apology they were re booked for 7th July.

7th July - Again they didn't turn up. No warning, No explanation. IKEA actually said the wardrobes had been fitted, until we offered to send photo of the boxes. Then they accepted they hadn't been fitted.

Rebooked AGAIN for 21st July. More confirmation they would arrive.
IKEA rang at 1pm on 21/7/18 and said the fitters should have been with us at 8am.
Fitters said they would be here.

21st July- The fitters didn't show up. AGAIN. IKEA said they were coming!

Each time IKEA confirm the booking and reference number and say they will arrive.

We have now had 3 weeks of a house full of boxes and clothes with no wardrobe.

What do you do? They said they would send a voucher as compensation but didn't.

It's taken us several years to regain our faith in this company, as their customer service was so bad the last time we used them and give them another chance only to be very badly let down before on several occasions.
I shall not be using the shop again.