Jane S.

I will never shop with this brand again. I purchased a $400+ dress from them for a grand opening event of our store. It looked beautiful for the two hours I wore it. The next day I flew home with the dress, hand washed it with delicate detergent as the label exactly told me to and everything looked great at that point. When I laid it to dry flat and came back later in the day, all of the gold ribbon bled into the dress ruining the entire garment. Because the global pandemic hit, I was not able to visit a store until months later to tell them my problem. The lady working said she had zero capability at the store level to help me in any way and that I would have to contact customer service. Customer Service told me they could not help because I was out of their return policy window. It's unbelievable how a company can sell you a defective product, a pandemic hits where you're not supposed to leave your house, in result = they cannot help which means they don't stand behind their products. NEWS FLASH = Your customer is your most important asset. I did not ruin the dress, you have a bad vendor and your company will not last operating this way. I will never shop with you again and would never recommend your brand to anyone.