I have been attempting to get a $2000 refund for cancelled flights due to COVID for 5 months. The airline has told me I need to get the money back from Vayama and the travel insurance denied my claim due to the airline cancelling the flight. Vayama continues to make excuses and blame the airline for not returning my money. I have been trying to get a refund for 5 months and have finally filled a claim with the Better Business Bureau. The customer service is horrible and mostly non-existent and the stock emails responding to my continued requests are in broken English. They are not taking calls on the published phone number. I highly advise you go with any other service other than Vayama. Unethical and poor customer service are the best way to describe my dealings with them. DO NOT USE THIS COMPANY! They should not have the luxury of being in business!