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Jane S.

2 Level 2 Contributor
  • 5 Reviews
  • 49 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids, Health

Member since June 2018

  • Reviews

    5

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    271

Review Distribution

5 Reviews by Jane

6/21/18
I had to get my birth certificate to renew my passport, and in California, you need to notarize your application. I used this site, and they were super helpful, telling me where to go to get it done and telling me exactly what to do to get it as fast as possible. Customer service took a little time to get back to me in the beginning but once they did, I was glad used them. Recommended.
6/19/18
Don't use this site! I was going on holidays to Spain in August and booked everything in February to make sure I got the best deals and had everything set up. Before going, I sent an email confirming everything and got an email back saying everything was ok and that they were waiting for us. To my surprise when I got there, they didn't have my reservation, said they never heard of us or the owner's name and very rudely asked us to leave and left us in the middle of the street with nowhere to go. I spent well over 3 hours with them on the phone trying to find a solution since this was clearly their fault... they offered to send me to a camping site 2hours outside of the city (it was already nighttime, and I had booked in the city center, essential when travelling with toddlers.) Finally, the customer service lady took pity on us, and she even said: "I may get fired for this, but I'm going to upgrade you and allow you to go to a hotel." They also told us they were going to refund us but never did. I sent back to back emails, and they never replied and said they wouldn't do anything and that I should speak directly with the owner (who is more mysterious than Carmen San Diego.) Thank God in the end that lady was nice, even though it took 3 hours for her to decide to help us. I hope she wasn't fired for doing the right thing. And I hope this company stops allowing scammers to post on their website and then wash their hands of all repercussions. Seriously there are far better companies, especially when going to Europe. These guys are simply the worst. They'll take your money and never look back! SCAMMERS!!!!!!!!!
6/15/18
I love Zara's clothes. They always have the most beautiful affordable collections, plus their app is perfect. The problem is (especially during sales) you got to have to buy as soon as you choose something or it will disappear. They don't save your basket not even for 5 minutes. And their customer service /tracking system everything that has to do with delivery really is just deplorable.
H&M
6/15/18
I really like H&M's clothes. Especially the basics. Good quality at an excellent price, especially for kids. Plus they always got something new. But they really need to up their online shopping game, a lot! The search bar is a mere decoration, we wound up having to go through the whole thing. It's not intuitive at all and when they have sales they don't show the final price until you're about to pay. I mean online shopping with a calculator isn't fun! C'mon guys you can do better!
6/15/18
This was my absolute favorite app when I was pregnant! The fact that it has a built-in community really helps you out. And we became such a tight-knit group. So wonderful to see all the babies and to be able to ask questions or just spill your guts to someone who's going through the exact same thing. Thank you so much!

Jane Has Earned 49 Votes

Jane S.'s review of OnlineVitalUS earned 47 Very Helpful votes

Jane S.'s review of H&M earned a Very Helpful vote

Jane S.'s review of Homelidays.com earned a Very Helpful vote

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