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Jane S.'s Profile

janes243

Reviewer level: 1

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1 Review

7 Votes

7 Very Helpful

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Member since: September 2017

1 Review by Jane

Alibaba.com

Alibaba.com

9/2/17

We ordered hats with a SILVER buckle, but the supplier gave us a GOLD buckle. Products arrived one day before the event, so we had to use them. We requested a decent compensation from the supplier but they would not do anything for us except attempt to close a second order.

Escalated to Alibaba Trade Assurance, and they said they could only give us $10 compensation. We want a refund, as this is NOT what we ordered. The supplier and Alibaba keep saying that they cannot do much because its customized and there is only one problem with it. What is the point of using Trade Assurance if you can't guarantee THE CORRECT ORDER.

I will never us this site ever again, and I will tell all connections to never use this either.

Jane Has Earned 7 Votes

Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 10/19/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 10/13/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 10/8/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/25/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/18/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/8/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/4/17

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