Developed in part with a grant from
the National Science Foundation

Member since September 2017

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 112

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star
1

1 Review by Jane

Alibaba.com

Alibaba.com

9/2/17

We ordered hats with a SILVER buckle, but the supplier gave us a GOLD buckle. Products arrived one day before the event, so we had to use them. We requested a decent compensation from the supplier but they would not do anything for us except attempt to close a second order.

Escalated to Alibaba Trade Assurance, and they said they could only give us $10 compensation. We want a refund, as this is NOT what we ordered. The supplier and Alibaba keep saying that they cannot do much because its customized and there is only one problem with it. What is the point of using Trade Assurance if you can't guarantee THE CORRECT ORDER.

I will never us this site ever again, and I will tell all connections to never use this either.

Jane Has Earned 8 Votes

Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 4/3/18
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 10/19/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 10/13/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 10/8/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/25/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/18/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/8/17
Jane S.'s review of Alibaba.com earned a Very Helpful vote
on 9/4/17

Jane hasn’t received any thanks yous.

Jane doesn’t have any fans yet.

Jane isn’t following anybody yet.

Similar Reviewers on Sitejabber

rosel132
9/23/18

Alibaba has changed the way that it is portrayed in the message centre. Its not easy to find the...

satpreetsinghg
9/20/18

The baddest service cant work with this company, they are cheaters its been over 20 days i have...