UPDATE: they have removed live chat from their website.WoW.The shorter story would be what do they do not not screw up. After this last package I am convinced they absolutely love irritating and aggravating their paying customers rather then helping them at all. They make up their own dates concerning when picking up from the shipper and dates of delivery. Three to five days for delivery, they run 24 hours and everyone is aware of this, do I bug them about a package past eight pm, no because that is not business hours but the trucks run day&night and lie to people t hat they dont. But they decided they want to make up a delivery and deliver it whenever the heck they want to. Both the shipper and UPS have all the power to help customers but outright refuse and having the proof of their refusal have the nerve to deny they are refusing to help their paying customers. I would never want to burden a person receiving a package with having to deal with all the non sense and drama UPS puts paying customers through.It doesn't matter one bit to me usually when packages arrive but I needed this particular package on time and UPS just laughed in my face.As I am typing this, I check on the delivery of my package and they pushed the delivery date back yet another day making the delivery date a saturday(making the package four days late)and they don't deliver on saturdays. Which means they are being spiteful towards their paying customers on purpose. What planet does UPS live on? I will never ever willingly use UPS and businesses need to know that we will shop else where if they choose to keep using this awful delivery service. I will sing and dance when they are put out of business. Same As Fedex: The trucks move 24/7. That means the tracking needs to be properly updated on time 24/7, there is zero excuses for the poor/improper tracking, lies about tracking numbers and alterations to the tracking numbers. You guys need to keep a better eye on your driver's work. Somehow they think they(Not sure who is messing with the tracking numbers)are special and don't need to update the tracking on the weekends. This applies to all delivery companies, not just fedex&ups.UPS used to be the best and now I can't say that, USPS is top. They don't set dates(You really need to get out of your own way with the set dates thing, its just rediculous and just makes everyone involved angry)and let packages sit for days at a time at stop/hubs/faraway locations for absolutely zero legit reasons. They never get packages to people in a timely fashion.If You want to be the best, you have to actually make the effort to earn that title. I will be periodically updating/editing this review.