We’re in this together! Stay safe with our COVID-19 guide

View
×
janes171

Jane S.

6
Level 6 Contributor
United States

Contributor Level

Total Points
21,705

About Me

Here to let people know about my 100% true and accurate experiences with purchases. All of my reviews are legit. I have no reason to waste time and energy lying about my shopping experiences.The whole credibility rating thing is ridiculous and wow I really thought site jabber was different but bribing people to get into their social media accounts is just the lowest of the low.

How I Can Help

Start using paypal for most of your purchases and don't buy from 3rd party or unknown/unfamiliar merchants/sellers/websites. Using just a credit card will earn you a headache and no money back, especially with unknown/3rd party, merchant/sellers/sites. I do occasionally make the mistake of purchasing from an unfamiliar website and I am more then happy to tell you about it.

Interests

Shopping with competent self aware companies that care about their customers.

174 Reviews by Jane

10/11/21

BEWARE: Their hand sanitizer was recalled by the FDA because they contain high levels of cancer causing chemicals and they refuse to response to the FDA about it. Https :// www.fda. Gov/drugs/drug-safety-and-availability/fda-updates-hand-sanitizers-consumers-should-not-use https://www.prevention.com/health/a37926646/fda-warns-artnaturals-hand-sanitizer-cancer-causing-chemicals/?fbclid=IwAR3wuv0NHbYWkEjhVT_3izo_KM7VrJYYp8z54pJqdh_WEf0VoAEJbPDATTE DO NOT USE ART NATURALS PRODUCTS.IF THE CANCER CAUSING CHEMICALS ARE IN ONE OF THEIR PRODUCTS HIGH CHANCES ARE ITS IN MOST OR ALL THE REST OF THEIR PRODUCTS.

Tip for consumers:
Do Not Use Their Products They Are Poisonous

Products used:
hand sanitizer vitamin c serum

Service
Value
Shipping
Returns
Quality
530 Views
9/17/21

Overpriced and not customer friendly.The first time they screwed up my order it was fixed right away with no drama, the next time they screwed up it was an ordeal.My points are expiring? I earned them. Any company that lets/makes peoples reward points expire only cares about money, not their loyal customers. Just like at many locations, the employees are either snobby/rude or ignore customers. I will purchase from ulta if I can't find what I am looking for somewhere else first.

Tip for consumers:
Don't use or frequently use shopping sites that don't allow you to keep you earned reward points.

Products used:
skincare

Service
Value
Shipping
Returns
Quality
56 Views
9/13/21

When LG discontinues a spare part to one of their products they will send you on a wild goose chase of several phone numbers and websites and to this company that not only cannot find any record of the part they are looking for but on of of their two websites(www.lgparts.com), they will block any/all ability to communicate with them. I was able to get a hold of someone after a 40 minutes on hold on the second phone number I was given. She searched for the spare part, could not find it at all in their system. She saw it on google but she could not see it in their system and even after contacting a coworker, the part part still could not be found.No spare parts for the 2 year old LG Item and very little to no communications concerning the part. This is what will transpire if you buy LG products. I would never recommend an LG product as long as these things are happening/occuring.

Tip for consumers:
Do not buy LG products

Products used:
None

57 Views
9/13/21

When LG discontinues a spare part to one of their products they will send you on a wild goose chase of several phone numbers and websites and to this company that not only cannot find any record of the part they are looking for but on of of their two websites(www.lgparts.com), they will block any/all ability to communicate with them. I was able to get a hold of someone after a 40 minutes on hold on the second phone number I was given. She searched for the spare part, could not find it at all in their system. She saw it on google but she could not see it in their system and even after contacting a coworker, the part part still could not be found.No spare parts for the 2 year old LG Item and very little to no communications concerning the part. This is what will transpire if you buy LG products. I would never recommend an LG product as long as these things are happening/occuring.

Tip for consumers:
Do not purchase LG products

Products used:
None

9/6/21

I love this concept and would definitely partake if it wasn't for their awfully high prices. Many people are left out of such a great experience. I will add stars when the prices com down.

Tip for consumers:
Avoid until they bring down their expensive prices

Products used:
None

8/26/21

If they are good enough to be at target then they can bring their crazy prices down a bit. I like the custom shampoo I ordered, I like that I can specify my hair needs. Some people can't just pull stuff off the shelves at the store and have it work for them. I have way less hair fall using this then most other shampoo/conditioners. I do think they are crazy expensive and will add one star back when they lower their prices for their custom shampoo/conditioners. Last time I ordered items there was a discount on an item, they literally would not honor it even after showing them their own discount.It's bizarre to have to fight with a company with proof to get them to honor their own discount. After they refunded the discounted amount the rep had the nerve to say "well it's against policy but we will make this one time exception." Why would they claim that them honoring their own discount is against policy? So take screenshots of promotions and discounts and be prepared for them to deny math and their own discounts.

Tip for consumers:
Take screenshots of discounts and promotions as they will fight with you to not honor them.

Products used:
shampoo and conditioner

Service
Value
Shipping
Quality
2.8K Views
7/25/21

I love samsung products but they will block you from live chat and literally give you a fake tech support email address. All reps are disrespectful, rude, childish and unprofessional.It wasn't like this before 2021. What happened to samsung? They are literally going down the toilet and driving their customers away with their rude, unprofessional drama.The FTC and my state's attorney general consumer division will know about them gaslighting their customers. I didn't think the washer and dryer drama would really spill over to the other products. I just got off the phone with phone support, they will gaslight you and lie dusring the entire conversation. You won't get your question answered. They are either incapable and ill trained or just unprofessional and outright refuse. I have spoke with many reps for just one single question and it was like pulling teeth and I still have no answer.Go with a phone brand that doesn't treat you like crap when you have questions or concerns

Tip for consumers:
Buy from a brand where the customer service is not childish,rude and unprofessional.

Products used:
tablets/phones

Service
Value
Shipping
Quality
7/22/21

I love their daily moisturizer and zinc shampoo but their free and clear shampoo/conditioner will make your hair fall out. Oddly the zinc shampoo does not do this to me so there is something in the free and clear that will make your hair fall out.Be careful. Instead of caring about their customers they are more worried about their 60 day return window. Who the heck cares when someone calls you and tells you if made their hair fall out. Provide a refund or coupons for a free product/s from their line. But no, demands for receipts instead of compassion. A pic of the products on my counter would suffice. I expected way better from vanicream.

Tip for consumers:
DO NOT USE THE:free&clear shampoo and conditioner.It will make your hair fall out.

Products used:
daily moisturizer,zinc medicated shampoo,free&clear shampoo and conditioner

Service
Value
Shipping
Returns
Quality
12.0K Views
7/13/21

I was ordering some tees and used a promo code, then I decided to not get one of the tees and took it out of the cart, they jacked the shipping up 5 bucks so they could still make the same amount of money. Wow. I will let you know how delivery goes but right off they are greedy and probly would not order form them again.

Tip for consumers:
Just don't,they are greedy.

Products used:
tees

6/12/21

I called to ask when they would have an item back in stock.The rep said they had no clue.Are you kidding me? So a billion dollar company has no clue about their inventory? I'm not biting that bait. What company has no clue about running their own business? Who doesn't know about their own inventory and when it's coming or going? Any company that literally chooses to act helpless will lose sales to the company that wants to not stand in their own way of profit.

Tip for consumers:
Buy from companies that care about their own company and customers satisfaction.

Products used:
I will use companies that are not clueless and don't have their head up their you-know-what.

Service
Value
5/29/21

I had bought a one of their products several years ago and they had excellent customer service. They had answered all my questions, got great help even after the 90 days free support was up. A couple weeks ago I bought a new product from them. What a complete nightmare.Be prepared for mind games.The reps are very rude, won't answer any questions, they will gaslight you and then act like you were being rude to them. This company doesn't care about anything except getting you to buy the expensive extended support so they will make sure your product does not work for you if didn't get it up and running yourself.The support pages are a joke. There are no answered for the specific questions you need answered. I highly advise against buying their products from this nightmare company until they gut their customer service department and get rid of the 90 day support limit and give out support for a minimum of 2 years for their products.

Tip for consumers:
Do not buy their products.

Products used:
Internet products

Service
Value
Shipping
Returns
Quality
5/17/21

I was a longtime customer until the company was bought out and jacked their prices up. I would never pay! 9.99 for a small bottle of sunscreen and it's only available on Amazon land of the knockoffs. This company fell far since my childhood. Hopefully they realize they have ruined the business they bought and make proper changes so they can stay in business.If not, say buh-bye to bullfrog sunscreen.

Tip for consumers:
Ditch bullfrog sunscreen until they pull their heads out.

50.2K Views
5/1/21

I cannot login to my account. They have no email or phone support and you cannot chat with them unless you are logged in.No problem for me because I do not shop with websites that conduct themselves in such an unprofessional manner.

Tip for consumers:
Don't bother

Products used:
None,Can't Even Shop To To their Own Incompetence

Service
Value
Shipping
Returns
Quality
4/26/21

This company pretends to be USA based, takes several orders and then ships them in from another country. That's not really so much a big deal but they refuse to give you the actual tracking number, just the last mile tracking number. They will refuse to contact their chosen shipper to get the tracking properly updated. I emailed them over and over and they just more or less impolitely refused to do anything about it. I would not ever recommend any company that act so unprofessional and refused to help their customers. All in all an excruciating experience. Huge pain in the "neck". This company set an example of how not to be/act for an online shopping experience. UPDATE: I Got Kalimba and the wood below the keys is cracked. They don't care. I will be able to play it until it breaks. Needless to say i will never order from them ever again

Tip for consumers:
Don't shop with this company,they will send you damaged Items

Products used:
kalimba

19.2K Views
4/23/21

They took a month to send me my package and they are in SoCal.The won't honor some promo codes or properly apply other promo codes. They even emailed me a promo code and when I tried to apply it to my cart, it was the incorrect amount. Another company I won't be shopping with in the future. Bottom line is don't be dishonest and you wont lose sales/customers. They are lucky I need the item for a gift. But I will never make another purchase with this company.

Tip for consumers:
Just don't,it will be excruciating.

Products used:
All kinds of decor,mugs and gifts.

Quality
4/21/21

I love the concept but even concentrated the price is outrageous for a tiny bottle. They offer the first bottle for $16 and that's what the price should be all the time, not $24. This company was dishonest about their discount codes also. I went to cancel my subscription and they offered me 30% off my next two orders. I was like yeah that sounds great. Turns out lying by omission what they are all about and after clarification 30% actually means 16% each for the next two orders but since they excluded that info when making the offer to me I would not have know that until the next order shipped if I had not double checked with them so they are trying to pull that B. S on unsuspecting people who are unawares. Even if the coffee is good(matter of perspective and preference)the dishonesty I will not put up with.

Tip for consumers:
They will leave out details to makes sales,That's Called Lying.

Products used:
Coffee

429 Views
4/5/21

They have no first order/new customer discount and no free shipping even after spending almost $70 bucks.So unless I really need something I will not shop with greedy sellers.

Tip for consumers:
No new customer/first time order discount.No free shipping unless you spend $100.

DHL
12.8K Views
3/30/21

It's always unfortunate when I find out that the primary or secondary shipper to my packages is this company. They ignore their customers and will literally help the sellers by gaslighting customers/package receiver making the customers/package receiver believe that they don't use tracking numbers when in fact their tracking numbers are 10 digits that they use until they hand off the package to the next co shipper, usually usps. Come to find out (and I have the proof) they do use tracking numbers that are longer then 10 digits. I would never intentionally cause myself the drama and headache by voluntarily giving my money to this company to ship anything. This might be why dhl and the other companies like them(fedex, ups)only deal with bad businesses and corporations because given the choice people would not deal with them and they know it.

Tip for consumers:
Do not use this shipping company

3/23/21

A billion dollar company charging for samples is just straight up greedy. I remember back in the beginning they would fill the box full of all the samples they have to offer. Now they are only giving six or seven and they don't give a damn about your preferences they have you fill out when you sign up. When I found out they had the gall to jack up the price of the beauty boxes two bucks I warned then to not short me on the samples. Each box comes with a card that shows all of the sample they offer.The hot the mark on my preferences on the last box but it was almost a total fail this time. This one came with a fake tan cream sample, charcoal mask, charcoal toothpaste and nail art stickers. I would never use any of those types of products and they damn well know it. I would use the witch hazel and a couple of the scrunchies, that's it.If they were even paying any type of attention to my preferences they would have sent me the bliss cream, the hydrating primer and the olay moisturizer.In the beginning they would of sent all the samples shown on the card and particular card has less items then last seasons card. I was even sent the self tanning cream which is not even a sample shown on the card. A complete and total waste of my money. They just don't care. I will stick to buying products and then returning them if I don't want them.Don't sign up for this because they will send you very few samples of items you would never use.

445 Views
3/22/21

Way over priced noodle bowls. I would not pay this price to try them to let you know if they are any good. There are other options out there that don't have the snobbish arrogance to charge so much for their noodle bowls. Even if it were good I wouldn't pay almost $4 for a tiny microwave noodle bowl.

Jane Has Earned 317 Votes

Jane S.'s review of Geeni earned 2 Very Helpful votes

Jane S.'s review of Earnably earned 2 Very Helpful votes

Jane S.'s review of FreedomPop earned 16 Very Helpful votes

Jane S.'s review of Natural Life earned 9 Very Helpful votes

Jane S.'s review of Wishtrend earned 2 Very Helpful votes

Jane S.'s review of Newgistics earned a Very Helpful vote

Jane S.'s review of Crowdtap earned 5 Very Helpful votes

Jane S.'s review of TransferWise earned 3 Very Helpful votes

Jane S.'s review of Mr. Rebates earned 3 Very Helpful votes

Jane S.'s review of Ads.microsoft earned 3 Very Helpful votes

Jane S.'s review of Paula's Choice earned a Very Helpful vote

Jane S.'s review of surveyu.com earned a Very Helpful vote

Jane S.'s review of Curology earned a Very Helpful vote

Jane S.'s review of H&R Block earned 2 Very Helpful votes

Jane S.'s review of Logitech earned a Very Helpful vote

Jane S.'s review of Converse earned a Very Helpful vote

Jane S.'s review of Pure Formulas earned 4 Very Helpful votes

Jane S.'s review of HP earned 13 Very Helpful votes

Jane S.'s review of SurveySavvy earned 6 Very Helpful votes

Jane S.'s review of Bandwidth Inc earned 2 Very Helpful votes

See more items

Jane Has Received 4 Thank Yous

chunyanr
Chunyan R. thanked you for your review of Mr. Rebates

“I experienced exactly the same. They are such a lier. Shameless”

gordonr70
Gordon R. thanked you for your review of irazzo.com

“Very helpful!”

celestes38
Celeste S. thanked you for your review of PayPal

“Thank you for your comment. Yes, Paypal still refuses to close my account even though its at a zero balance. I don't know what else I can do.”

miyoshir
Miyoshi B. thanked you for your review of MyPoints

“Dang, dey sound like jerks!”

Jane Has 1 Fan

nancyk79
  • Reviews

    21

  • Votes

    31

Nancy K.

Jane is Following 3 Users

stuarts1
Stuart S.
emmiem
  • Reviews

    18

  • Votes

    72

Ruth M.
sandyd29
  • Reviews

    5

  • Votes

    24

Sandy D.

Empty.

Similar Reviewers on Sitejabber

tj248
T J. reviewed Ulta
10/2/21

I have never encountered a lousy customer service than Ulta, s recently in September 2021 during...

carriev71
Carrie V. reviewed Ulta
9/16/21

Customer Service is unable to correct online order delivery issues. Carrier shows package is lost...