Jane O.

I am sending a WARNING to anyone who is thinking about booking a holiday with WEBJET EXCLUSIVES!
DON'T DO IT! Webjet.com.au
For those who know me well, we have been doing some travel over the last couple of years. This time we decided to go to China, again with others. They are travelling direct from Sydney on a 10 hour flight.
Those leaving from Brisbane are travelling for over 24 hours which takes us into day 2 of our 15 day trip. Our flights take us from Brisbane to Sydney (so why cant we have a 10 hour direct flight from there?), waiting for 2.5 hours, then a 10 hour trip to somewhere else in China, and another 2.5 hour wait and then another 2.5 hour flight to Bejiing and arriving at 1am the next day. Then we still have to get through Customs and then to our accommodation.
I have contacted Webjet who are sorry that I am disappointed! They wont provide me with a refund. Wont change flights as they use Travel Asia as a Partner and they wont do anything either. To the person who booked our flights, what a lazy and thoughtless attitude to just quickly book flights without any thought for the Webjet Customers travelling. 12 people travelling from Brisbane have to travel this way! Brisbane is not a regional airport! Why are there no direct flights or at least a more reasonable itinerary.
It is in small print that this may occur but who would think that this would be the case for such a short distance.
Shame on you Webjet Exclusives! I will never travel with you again and hope that others look into your poor quality and lack of professionalism and think again before booking with such a second... no make that third rate Company.