I have always loved their selection, but was put off by botched orders, and bad communication. I recently gave them another shot, and was delighted to find that they are under new ownership! Wow... what a difference! I live in Switzerland and we don't have a great selection of Louis dog. From start to end, my orders have been flawless. I am a crazy shopper and keep adding things after my order is complete. No frustration with these gals. I am more that satisfied. It is going to be a monthly shipment of Louis dog going forward. Highly recommended