I needed to get a credit my flights I purchased just 2 hours after booking them. Spent 20 minutes explaining to half a dozen people to be put on hold for ages, eventually I hung up and they did not return to my call. Cost me heaps ringing from an overseas mobile!
EXPEDIA I will never ever use again for ANYTHING! You should have called me back and finished the call professionally. Absolutely unless, never again and I'll be telling everyone I know.