Jane M.’s Reviews of JustAnswer & more

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Question And Answer

9/25/20

I'm thoroughly disappointed with the misrepresentation of this. Business. Not only was my credit card debited with £5.00 - despite being informed on live chat confirming my credit card WOULD NOT be. Multiple emails requesting an explanation are repeatedly ignored. No response from this business. Worse than that - I received absolutely no benefit whatsoever post-fraudulent payment! The ‘so-called' technician on the live-chat sent me the link to pay the £5.00 - the minute he flicked the switch - he ditched me and went completely offline... despite multiple attempts I was unable at all to make contact subsequently on the live-chat line. Leaving mr with no further technical support whatsoever. To add insult to injury - I was subjected to fake texts to my mobile phone with links embedded that did not connect to ‘so-called' assistance enabling the set/up of my printer.
I have every intention of uploading this disparaging feedback to every social media and business forum available to me to safeguard others from being duped by such blatant sheer scam-mongering. I shall also be seeking recourse to financial services on the back of false assurances confirming my credit card would not be deducted. Be warned and stay away from this exploitative ‘Robin Hood' tactics business.

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Jane,

Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

There are a lot of free websites on the internet however JustAnswer has never been one of them. We have always required a deposit to post a question to the site. We would like to look into your account to make sure that everything has been processed appropriately and that any other concerns are addressed. We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care