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Don't even bother ordering shoes from their website, especially if you need them by a certain date. My daughter and I were shopping in their store and she needed a pair of shoes for her homecoming dance. We didn't find any in store, but we did find some on the website. As soon as I got home I called customer service to make sure that the shoes would arrive on time if I paid for expedited shipping. I was assured they would since I was ordering them four days in advance. The customer service rep even said "I promise they will arrive by Friday". Well guess what? They didn't arrive on Friday and they haven't even arrived on Saturday. Shipping status now just says pending instead of a date. You have no idea how furious I am having had to run around town all day to find some shoes when I was promised the ones I paid for would be here on time.
Tip for consumers:
Don’t do it unless you’re ordering a month in advance.
Products used:
I had to buy shoes elsewhere because the ones I ordered didn’t arrive on time
Janelle R.'s review of DSW earned 2 Very Helpful votes
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I made an online purchase for in store pickup. I go into the store to pickup my shoes and was...
