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Janelle K.

Contributor Level

Total Points
83

1 Review by Janelle

  • LightInTheBox

11/20/17

Not happy.
Items took too long to arrive (were a birthday present) ordered early September still were not here for 21st October. Ordered 4 pairs only 3 pairs arrived.
Still waiting so I can return all shoes.
Been getting the run around.
I do not recommend this company at all. The order below is only for the pair I am still waiting for. But I wanted a return form from them and return codes for shoes which they keep ignoring me for.

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LightInTheBox F. – LightInTheBox Rep

This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16722503 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

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LightInTheBox F. – LightInTheBox Rep

Dear Customer

We do concern of your review.
We accept return for non-fit products for a refund if the items are still in its original condition.

In regards of the last package, we checked and we do sorry for the delay in transit. As it is a birthday gift, so we will not keep you waiting.

We do still so sorry for the inconvenience caused by the delay.
We had provided a solution in ticket-16722503. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Janelle Has Earned 3 Votes

Janelle K.'s review of LightInTheBox earned 3 Very Helpful votes

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