Janelle J.

Do not order items online. The products may not exist. EVEN if you're choosing the option to PICK UP in store and the site indicates such are available, there is VERY LITTLE GUARANTEE those items are in stock. After placing an initial order, with some items being shipped and choosing to have some AVAILABLE for pick-up in store, I received notice HOURS later that 8 of 10 items are in stock at the store location where the site told me to pick them up. So, then I decide to go online and order the other 8 items to be shipped to my home. Just got notice, there's a change in my order status (this after working the new order through an online customer service rep)... meaning the items aren't available at all. This doesn't seem like a big deal but I was ordering similar items for three daughters, now I've hodge podge items. And, of course, the two items that can be fulfilled at the store, I now have to trek to go pick up. BOTTOMLINE: Even if you place your order there's no guarantee those items even exist. RECHECK and DOUBLE CHECK your email because even if you get a confirmation initially, the order can and will likely be cancelled by JC Penney. BETTER YET, do not order from the site AT ALL.