Janelle B.

I placed two orders to take advantage of the easter 2017 sale using the hair suggestion of a you tube advice video by "the lovely bryana". I bought the NATURAL COLOR ITALIAN YAKI BRAZILIAN VIRGIN HAIR GLUELESS FULL LACE WIGS[GFL19] and the NATURAL COLOR DEEP WAVE BRAZILIAN VIRGIN HAIR FULL LACE WIGS[FLW15]. The first problem started with the Italian yaki wig- it had ear tabs that were completely visible and couldnt be hidden even if I wore the hair down. I took several pictures and notified "amanda" who replied tjat she didnt see a problem. I then took more pictures at her request and sent them showing the wig on my head with the visible ear tabs. She s claimed to not see a problem. I notified my bank and filed a transaction dispute based on the wig cap defect. My bank actually temporarily refunded my money. "Amanda" emailed, now willing to admit the problem but she is refusing to replace the wig. They wanted to repair it by adding more hair along the hair line. All I could think of was those old school martial arts movies with fighters who had the super thick hair lines on their wigs. But even worse, they decided they were going to hold my second wig for delivery until I agreed to send it back for them to "fix". The email from "Amanda" actually stated that they are holding the second order because I filed the case.The only good thing is that I have that in writing. They dont understand consumer rights at all. I talked to my bank again and they have asked me to submit another transaction dispute for the second wig they are witholding because they were paid and are refusing to deliver it. Besides having no communication skills, they are difficult to work with if there's an issue. Do not order from them if you dont want order drama. What ever happened to just plain ordering what you want and getting a usable product?