I ordered Ugg boots from this site on 28th December 2010, I have since had no email confirmation or tracking number. I have emailed them (NO REPLY), tried the online help (which is always off-line) and phoned (answer phone). So now after reading all these reviews know I have been conned! I have cancelled my credit card and have to wait 30 days for a refund if the boots don't turn up, which I think is extremely unlikely! I am SO cross I fell or this con. DO NOT USE THIS WEBSITE!