Jane J.

Audible has not allowed me to return books online. I always must call customer service which is a bit of a hassle. I have many credits and downloaded many books over time. Some I listened to & in others I was no longer interested. I returned a number of audible books at once to avoid having to make multiple customer service calls. Today I get a warning saying " This continued rate of returns may cause you to lose access to making returns in the future. "Per our policy, Audible reserves the right to limit the number of returns, and the loss of return privileges if we determine returns to be in abuse of policy." I can not believe this absolutely irrational policy given they have allotted me so many credits. Buyer beware. I will call them to disc this policy.