We contacted JustAnswer with a auto question, my husband had already done everything our JA mechanic suggested so it required an actual 'brick & mortar' business to repair the vehicle. I had paid for the service less than 24 hours before, called and told them unfortunately nothing was of assistance, and in less than 5minutes a refund confirmation from my PayPal account came thru. They mean what they say, "100% Satifaction guaranteed" very impressed wouldn't hesitate calling them for one of their other experts. Thanks