Member since February 2019
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Where do I start with this? First of all, I had to get oral surgery which required sedation. They didn't inform me I needed to get a pregnancy test before I went in for the surgery. At all. It wasn't in the packet I got before surgery or anything. When I showed up and the test hadn't been done they refused to go ahead with the surgery which was horrible because I had been in pain for months leading up to this. Then the doctor, who was a 6 foot tall 200 pound man (for reference I'm a tiny woman) claimed that he was "scared" of me when I got upset with this stupidity and called security then refused to operate on me.
When I got a new operation date, they bullied me into getting a procedure that I didn't need which has caused me long lasting problems. They told me to show up at noon for pre-surgery and to get checked in. I was in the waiting room for 6 hours, so this was almost 24 hours without food/drink because they were literally 6 hours behind. By the time they got to the point of actually doing the surgery I was so delirious with hunger an dehydration I had no choice but to agree to the unnecessary procedure they wanted to do in order to get the one I needed done.
A few years later I hurt my back, herniated disc which they have an X-Ray of and I was in a lot of pain as anyone would be. I was referred to physical therapy which I went to but when I asked for any sort of strong pain meds for my back injury just temporarily I was accused of being a "Drug seeker" and referred to drug counseling. Even when I did that and got a psychiatrist to say I was not a drug addict because I'm not, they refused to remove that from my file anyway. The pain management doctor they referred me to was incredibly dismissive, refused to talk to me for more than 10 minutes, and immediately sent me to another specialist because he didn't have time for me.
Honestly, this hospital system is a mess, and I could tell a ton of horror stories about this place. Don't bother with them. Go to Cleveland Clinic.
I ended up getting care credit to pay for an operation that my insurance wouldn't cover. I was desperate and I'm pretty sure they prey on desperate people. I needed the operation I had no choice and this was the only away to get the amount I needed in the time I needed it. They are awful. They have no idea what's going on over there at their company at all. There have been times when I was charged a late fee without being late. There were times when their autopay took WAY more than it was supposed to take and they can't just REFUND the money they have to send you a check. 99% of the time when I call the person I talk to can barely speak English so it's not even clear if I'm getting my point across or not. Maybe it's not a scam, exactly, but they are definitely preying on people who have no other option but to get a card with them. As soon as I'm done paying this off I'm closing my account for good and never looking back.
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