Horrible horrible return policy and customer service. Why do it when there are so many other better companies that offer low to zero shipping and great returns? Good luck is all I can say. I bought a jacket, size small, which I am and XS in all other clothing but Small was the smallest size they had. The mid section was normal fitting but the arms I couldn't even get into with a sweater on. I tried on without any shirt and it was ridiculously tight and uncomfortable. They offered less than half on what I paid for on the item to return. I would rather donate or give to a friend than give any more business to that awful company. GOOD LUCK ZULILY.