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Jane D.

  • 1 Review
  • 3 Helpful Votes
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Experience: Pets & Animals, Hobbies & Interests

Member since March 2012

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1 Review by Jane


I recently ordered several items from their website. A few hours after placing the order i learned that one of the items (a very large dog bed) was not the correct model. I tried several times to contact them but no one would respond to my repeated attempts to cancel the order

A week later the very large dog bed was delivered. I called them to arrange a return and explain that it should have never been delivered in the first place and it was unfair i should have to pay the MASSIVE shipping charges to return it. They denied ever having seen any of the emails i sent, though i have all of them showing delivered, and are forcing me to pay the return shipping charges even though it was their mistake.

Absolutely DREADFUL customer service. Take your money elsewhere.

Jane Has Earned 3 Votes

Jane D.'s review of Zooplus UK earned 3 Very Helpful votes

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