Jane D.

As a new customer, I ordered a product from Wayfair. Originally it stated that the item would arrive within a couple of days. After I placed the order I got a notice that said it wouldn't arrive for over a week. So I cancelled the order and found the same item on Amazon which I received the next day and at a better price. I also ordered a second furniture item from Wayfair that same day. After placing it I read a couple of reviews that implied it was not a quality item and was also sized more for a child than an adult. So I cancelled that order right away and confirmed it with a phone call to customer service. A day or two later I received both cancelled items and also discovered that one of them had been charged to my new Wayfair credit card without my permission. (Originally I had made payment with my debit card.) I returned both items the same day they arrived and spoke with customer service who said they'd cancel the payment charged on my Wayfair credit card. After so many mistakes in a short period of time, I asked them to close my account. I decided that Wayfair didn't seem to have very good communication between departments and as a whole seemed disorganized. I thought at that time that my account was all paid up but I discovered later that I still had a small balance due from an earlier purchase. So I confirmed with customer service the total amount due and then went online and made the full payment that same day. A month later I received a new bill stating that my payment had been a day late and they were then charging me a $25 late fee with interest on top of it. After reaching out again to customer service they stated that even though I had been told what my current balance was at the time of payment and in spite of them failing to inform me of a possible late fee and even though I paid the balance stated online, there was nothing they could do since the account had been closed. In order to avoid future late fees and charges, I'd have to pay the new balance due. I paid the extra charges begrudgingly and mentioned that I'd be writing this review. So, I'm through with the dismal, short-lived Wayfair experience. I'm sticking with Amazon from now on.

I think I had more fun with this than my recipients. I was hoping it would put a real smile on their faces to receive a unique, humorous birthday card. Instead the response was luke warm.