Jane C.

Reservation was made months ago, relatives drove in, flew in and the day before we were all to meet at the rented house, we were told it would not be available for the day we had booked. Some alternatives were provided nowhere near where we wanted to stay, no where near the price we had already paid, no where near the number of rooms required. After this experience, we will never ever consider renting from any of the "homes for rent" websites. Now we have to even wait 5 days for our money to be refunded when all that is needed is to apply a credit to the card and why that takes 5 days to do that I can't fathom.