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2 Reviews by Jane

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OpenSky

OpenSky

8/14/16

My original review was mostly a note-to-self to never buy non-returnable goods no matter how great the offer sounds.. I didn't care for the feel of the fabric and the top did not fit as I would have liked. I received an immediate response from OpenSky noting that they had changed their return policy and offered to return an item I had purchased. They gave me a phone number and alternate way to contact them, and getting in touch was easy. The woman I spoke to (Tiffany) was extremely friendly and helpful and within a few minutes, I had a return label. I was told that the entire purchase would be refunded. As a P.S. to the company, I would suggest including product reviews and, if possible, sizing guides to help consumers get a better sense of what we're getting, and also to guarantee a refund or exchange within a reasonable time if the product does not turn out or fit as expected. In the meantime, thanks for stepping up. UPDATE 9/2: Checking my bank statement and I see that they did refund $15.64 of the original $22.97 I paid. So... nope! I wouldn't call getting 68% back a "FULL refund." The $7.33 this fiasco cost me was a cheap lesson and cost them one of the original 2 stars I gave them. (I almost NEVER bother with a bad review, but what I thought was an ethical step in the right direction almost feels worse than the original "no returns" GOTCHA policy.) Meh. I'm done.

MobStub

MobStub

3/13/14

READ THE FINE PRINT!!!! And be prepared to live with whatever you buy (unless your credit card can dispute problems) as Mobstub does not do returns. I will say that the two products I ordered arrived quickly and that so far, one of the two I ordered seems to be working OK. The first item did not work with my phone and they would not take it back. I went by the picture, which looked like my phone, and the description, which sounded like it would work fine. Their ad does say that it won't work with the iPhone 5 (if you read everything on the page) but somehow I missed that, so my bad. (Seriously: READ THE FINE PRINT!) Still, sfcable.com has some of the same products and will price match with a 100% guarantee. I'd rather pay more and deal with a company that cares that I'm satisfied with their products and services.

Jane Has Earned 3 Votes

Jane B.'s review of OpenSky earned a Very Helpful vote
Jane B.'s review of MobStub earned 2 Very Helpful votes

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